Cancellation and Refund Policy
Dear Valued Customers,
We at Howell Electronics Private limited strive to provide you with the best products and services. However, we understand that sometimes circumstances may arise that require the cancellation of your order. Below, we have outlined our cancellation and refund policy to ensure a smooth and transparent process for our customers.
Cancellation Policy:
If you wish to cancel your order for smart touch switches and IR blasters like Alexa, please contact our customer service team as soon as possible. Orders can only be cancelled before they are dispatched for shipment. Once an order has been shipped, it cannot be cancelled.
To cancel your order, please reach out to us via email at howellelectronic@gmail.com or call us at +91 9955557577. Please provide your order number and relevant details for faster processing.
Refund Policy:
If your order is eligible for cancellation and has not been shipped, you will receive a full refund to the original payment method used for the purchase. Refunds will be processed within business days from the date of cancellation confirmation.
For orders that have already been shipped, please refer to our Returns and Exchange Policy for information on returning the products and initiating a refund.
Exceptions:
Please note that certain products may not be eligible for cancellation or refund due to their nature or customization options. We will clearly communicate such exceptions at the time of purchase.
Contact Us:
If you have any questions or concerns regarding our cancellation and refund policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure a seamless shopping experience.
Thank you for choosing Howell Electronics Private limited. We appreciate your understanding and support.
Sincerely,
Howell Electronics Private limited
A-168B, Block-A, Defense Colony, Loni Bhopura Road, Ghaziabad, UP-201005
+91 9955557577